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ast updated: May 18, 2026
At Goldliebe, we believe jewelry is more than an accessory — it’s a feeling. Your satisfaction is our priority.
If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
To initiate a return, please contact us at:
info@balmollu.com
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to reflect in your account
Exchanges
We only replace items if they are defective or damaged.
For exchanges, please contact us at:
info@balmollu.com
Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
Non-Returnable Items
For hygiene and personalization reasons, the following items cannot be returned:
- Earrings
- Personalized or custom-made items
Late or Missing Refunds
If you haven’t received your refund:
- Please check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us at:
info@balmollu.com
Contact
For any questions regarding returns or refunds, please contact us:
📧 info@balmollu.com